O-Train operators now required to 'immediately answer' emergency calls onboard trains
O-Train operators are now required to "immediately answer" all emergency calls onboard the Confederation Line.
A report for the Transit Commission outlines the new policy for operators responding to emergency calls on the Passenger Emergency Intercom two months after an assault on an O-Train vehicle at Rideau Station.
Ottawa police officers responded to an assault on the O-Train at Rideau Station on Dec. 8. OC Transpo special constables arrested one person in connection to the assault.
There were comments on social media and Reddit that suggested the emergency intercom wasn't working or that no one picked up during the incident on the train.
In an inquiry to transit staff, Coun. Rawlson King asked about the protocols for the emergency intercom button, noting witnesses to the assault said the button for the Passenger Emergency Intercom button was pressed, but there was no response.
"Just a dial tone," King said.
In response to King's inquiry, Transit Services General Manager Renee Amilcar said records show that 30 seconds elapsed between the button being pushed to the call being answered by the operator.
Amilcar says all calls on the Passenger Emergency Intercom go directly to the O-Train operator on board the train.
"If conditions allow for safe communication while the train is moving, the Operator will continue to the next station while communicating with the caller and then contact Main Line Control on arrival," Amilcar said, adding operators are trained to treat each call as an emergency "requiring immediate attention."
Operators are responsible for contacting OC Transpo's transit operations control centre, and a response is then dispatched for special constables, emergency services or a supervisor.
Amilcar says "as part of our lessons learned", emergency intercom procedures have been updated to state that operators "must now immediately answer all PEI calls".
"If operating conditions are unsafe, passengers may be asked to stand by briefly until the Operator can safely support."
CTVNews.ca Top Stories
Guilty: Trump becomes first former U.S. president convicted of felony crimes
Donald Trump became the first former American president to be convicted of felony crimes Thursday as a New York jury found him guilty of all 34 charges in a scheme to illegally influence the 2016 election through a hush money payment to a porn actor who said the two had sex.
Can Trump come to Canada now that he's a convicted felon?
A Canadian immigration lawyer says now that Donald Trump is a convicted felon, he is technically barred from crossing the border into Canada.
Montreal tech billionaire charged with several sex offences
Robert Miller was charged Thursday with several sexual assault charges after Montreal police reopened an investigation into the tech billionaire.
'All we need is a plug-in and a sink': B.C. helicopter charity delivers health care to remote Canada
Imagine your dentist arriving to help you via chopper. That is the aim of Helicopters Without Borders, a registered charity in B.C. specializing in bringing health care to remote communities, the sort of places you can only access quickly by air or water.
Aurora borealis returning to night skies across Canada this Friday: NOAA
If you missed the brilliant displays of the aurora borealis over North America on May 10, you may have another chance to see them on Friday night.
A pair enjoyed pricey meals and bolted when it was time to pay. Their dine and dash ended in jail
A Welsh couple who dined out on pricey meals and bolted when the bill came is now paying the price, behind bars.
'Why didn't they stop?' Mom asks of driver in hit-and-run crash that killed son
The mother of a 13-year-old boy who was killed in a hit-and-run in Edmonton is begging the driver to come forward.
Shell investigating a 'potential cybersecurity incident'
Oil and gas giant Shell says it is investigating a possible cybersecurity 'incident.'
Doug Ford suggests immigrants behind Jewish school shooting
Ontario Premier Doug Ford suggested immigrants are to blame for the shooting of an empty Jewish school in Toronto over the weekend, despite police saying they have little information on the suspects.