Ottawa man waiting nearly a year for car to be fixed at Acura dealership
An Ottawa man says he’s been waiting nearly a year for his car to be repaired after it was damaged during a storm in August.
- Sign up now for daily CTV News Ottawa newsletters
- The information you need to know, sent directly to you: Download the CTV News App
A parts shortage is causing the delay, but Joshua Kim says he’s running out of patience, having to rely on public transit for the past eight months.
"It went from a 20-minute drive to work, to over an hour and ten minutes, each way," said Kim.
His car has been stuck at Camco Acura, after flooding caused problems with the airbags on his 2016 Acura TLX.
"The insurance adjuster pretty much said that the water damage had caused the sensors to short circuit which caused the airbags to pop in," said Kim.
His insurance provider covered the cost of a rental car for the first couple of months, but that ran out in November. There is still no word on when his car will be fixed.
Acura Canada tells CTV News in a statement that wiring harnesses in general have been difficult to get.
"Mr. Kim most recently contacted Acura Canada Customer Relations on July 16, 2024 to inquire about the parts and make a request for a rental vehicle. We responded back to the customer yesterday to let him know his request was approved while we attempt to locate and supply the parts," Acura Canada said.
But Kim says he hasn’t heard anything since he reached out last week and as for the rental vehicle, he says his request was denied in October.
"What they told me was that I was not entitled to a rental vehicle," Kim said.
In an email, Acura told Kim the parts have been submitted to Honda Canada on critical backorder, but there is no estimated time of arrival.
Kim says he wants Acura to provide him with a rental vehicle while he waits for his car to be fixed, whenever that may be.
"They’ve had plenty of time to be able to fix it and it just seems like everything falls on me when I was the victim with the flooding and the parts delay," he said.
CTVNews.ca Top Stories
![](https://www.ctvnews.ca/polopoly_fs/1.6891972.1725643731!/httpImage/image.jpg_gen/derivatives/landscape_800/image.jpg)
Woman who was denied a liver transplant, after review highlighted alcohol use, has died
Questions are being raised about the case of a 36-year-old Ontario woman who died of liver failure after she was rejected for a life-saving liver transplant after a medical review highlighted her prior alcohol use.
Ontario's first domestic case of human rabies since 1967 confirmed in Brant County
A Brant County resident is in hospital after they tested positive for rabies.
Teen girl charged with attempted murder after student set on fire at Saskatoon high school
A 14-year-old girl faces an attempted murder charge after a 15-year-old girl was doused in a flammable substance and set on fire at a Saskatoon high school Thursday.
A Canadian airline is changing its check-in deadline for all flights. Here's why
Travellers will have to check in 15 minutes earlier than usual according to Air Canada's new cutoff time for all flights.
Judge delays Donald Trump's sentencing in hush money case until after November election
A judge agreed Friday to postpone Donald Trump's sentencing in his hush money case until after the November election.
Federal government's new hybrid work rules begin Monday: Here's what you need to know
Starting Monday, Sept. 9, federal employees in the core public administration will be required to be in the office a minimum of three days a week, and executives will need to be on-site a minimum of four days a week.
Teen charged in Georgia school shooting and his father to stay in custody after hearings
The 14-year-old suspect in a shooting at a Georgia high school that killed four people and his father will both stay in custody following back-to-back court hearings Friday morning where their lawyers declined to seek bail.
Sérgio Mendes, Brazilian singer and pop artist, dead at 83
Sérgio Mendes, a singer and composer who helped popularize the bossa nova music of his native Brazil, died Thursday in Los Angeles, his family shared in a statement with CNN.
Walz says Gaza demonstrators are protesting for 'all the right reasons' while condemning Hamas
Vice presidential candidate Tim Walz said Thursday that those protesting American support for Israel's war against Hamas in Gaza are doing so for 'all the right reasons,' as the Democratic ticket looks to balance its support for Israel with the humanitarian plight of civilians in the war-torn enclave.