The city of Ottawa will have several emergency reception centres open from 10 a.m. to 10 p.m. for residents affected by the storm.

Different sites will offer different services.

According to the city, the following facilities offer power for charging devices, showers, washrooms, food and Red Cross:

The following facilities offer power for charging devices, showers, and washrooms:

The following facility offers power for charging devices and washrooms:

  • Carleton Heights Community Centre, at 1665 Apeldoorn Ave (Wifi available)
  • Greely Community Centre - 1448 Meadow Drive
  • Kenmore Community Centre, at 3242 York’s Corners Rd. (Wifi available)
  • Ben Franklin Place, at 101 Centrepointe Dr. (Wifi available)
  • Westcliffe Community Centre, 681 Seyton Drive

The city also has several sites to support residents on well water who have lost access to drinking water. Bottled water is available at the following locations along with access to potable water to fill containers:

  • Greely Community Centre, at 1448 Meadow Dr.
  • Howard Darwin Centennial Arena, at 1765 Merivale Rd.
  • Navan Memorial Centre, at 1295 Colonial Rd.
  • Orléans Library at 1705 Orléans Blvd. (fill containers only)
  • Osgoode Community Centre at 5662 Osgoode Main St. (fill containers only)
  • Richmond Arena, at 6095 Perth St.
  • W. Erskine Johnston Arena, at 3832 Carp Rd.


Elections Office

The Elections Office, located at 1221 Cyrville Rd., will be open for nominations and registrations by appointment only. Email or call 613-580-2660 (TTY: 613-580-2401).

Employment and Social Services

The Employment and Social Services office, located at 100 Constellation Dr., will be closed until at least May 27. 

Client Service Centres

Client Service Centres are operational as per usual from 8:30 a.m. - 4:30 p.m. Further information on services can be found on

The Provincial Offences courthouse and service centre inside of Mary Pitt Centre, located at 100 Constellation Drive will remain closed until further notice.

The Spay/Neuter Clinic will re-open on Monday, May 30. 

Ottawa Archives

All City of Ottawa Archives buildings reopened to the public by appointment on Friday, May 27. Call 613-580-2857, or email

Ottawa Public Health

The Ottawa Public Health COVID-19 information line is open.

The Merivale dental clinics will remain closed.

The following vaccination hubs and community clinics are closed on May 28:

  • Emerald Plaza Library
  • Jules Morin Field House

Ottawa Public Library

The following branches will remain closed until further notice:

  • Centennial
  • Emerald Plaza
  • Rockliffe Park

Parks and recreation programming

Facilities will reopen as resources allow. Please check or call your facility to verify if your reservation or program is operating.

  • Note: facilities hosting Provincial Election advanced polls and respite centers will continue to offer these services.

Some park structures and play areas are temporarily closed for safety purposes due to storm damage. Visit for an up-to-date list of closed play areas. Please check field conditions before use.


The city’s 3-1-1 call centre is experiencing very high call volume. Ottawa residents are asked to remain patient as workers respond to calls on a priority basis. Please only call 3-1-1 for urgent issues that are a threat to public safety.

Note that By-law and Regulatory Services is not responding to noise complaints for generators supporting properties without power for the remainder of the emergency storm response.

Shuttle services

Free shuttle services are available to residents in areas without power. The shuttle runs hourly and will transport residents to a nearby Emergency Reception Centre, with stops at:

  • 1130 Meadowlands Dr.
  • 76 Inverness Park
  • 1343 Meadowlands Dr.
  • Howard Darwin Centennial Arena at 1765 Merivale Rd.