Having trouble playing video?

The first thing you can do is check if you have ad-blocking on your computer or device’s browser. Most of our videos won’t play under those circumstance.

More help is available for our video services:

  1. For more information, visit the CTV News GO FAQ: ctvnews.ca/gohelp
  2. The CTV News GO help email is ctvnewsgo@bellmedia.ca
    • Please make sure to provide as much info about your video issue as possible: operating system, device, browser and versions. Check your firewall settings too.

    If you are looking for a particular story you saw on CTV News, try entering likely key words in our "Search" function in the upper right of the news home page: http://ottawa.ctvnews.ca

    Be sure to check the 'Video' tab in the search results page if you don’t see the story you seek.

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    Having trouble finding stories?

    If you are looking for a particular story you saw on CTV News, try entering likely key words in our "Search" function in the upper right of the news home page: http://ottawa.ctvnews.ca

    Be sure to check the 'Video' tab in the search results page if you don’t see the story you seek.

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    How do I submit a Weather Watcher drawing for my child?

    Drawings should either be:

    Emailed to: ottawaphotos@ctv.ca

    Mailed to or dropped off at the Station Reception:

    CTV Ottawa
    87 George St.
    Ottawa , Ontario
    K1N 9H7
    Attn: Weather Watcher

    The following information is recommended, printed clearly on the back of the drawing:

    1. Name of school
    2. Student name
    3. Age and Grade

    The size of drawing should be close to an : 8 ½" x 11" or 8 ½" X 14".

    The drawing preferably should be a weather/seasonal picture.

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    Advertising

    To learn how to advertise your business on the CTVNews.ca website, email the Digital Account Manager

    To learn about advertising on the CTV Television Network, email the Retail Sales manager

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    How can I enter a contest?

    Most contest details, including how to enter, can be found on our contests page.

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    If I win a prize from CTV Ottawa , how long do I have to pick it up at the station?

    Unless otherwise informed you have 30 days to claim your prize from the date that you won the prize. Please claim your prize in person at CTV Ottawa, 87 George Street between 9am – 6pm at our reception desk.

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    Can I get footage from an old CJOH-TV or CTV Ottawa program?

    Unfortunately we no longer have access to vintage CJOH TV or Carleton Production programs produced at the station. Therefore we are unable to fulfill any such requests

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    What is HD-TV?

    High Definition is a digital broadcast signal with more lines of resolution than analog Standard Definition (1080i compared to 480i). HD-TV is also broadcast in a different aspect ratio, giving you a wider image (16:9 compared to 4:3). HD-TV also sounds different, with audio in either Dolby Digital stereo or Dolby Digital 5.1.

    What does this mean to you, and what about CTV Ottawa?

    If you've already entered the world of HD-TV by acquiring an HD television, you'll now be able to get CTV network programming in HD here in Ottawa, provided you have an HD source. CTV Ottawa HD is available through Rogers on channel 518 and Vidéotron on channel 607, and we will continue to update you once other cable and satellite providers are carrying our HD signal.

    As of August 31st 2011 CTV Ottawa broadcasts HD over-the-air (OTA) in Ottawa on Digital Channel 13.1.

    If you're not yet into HD-TV, don't worry. CTV will continue to broadcast our Standard Definition signal here in Ottawa on Rogers Cable channel 7, OTA channels 6, 8, and 47 (depending on where you live), Bell TV 229 and Shaw TV 311, or simply check with the local cable provider in your area. Click here to learn more.

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    Is CTV Ottawa available on Bell TV?

    Yes. CTV Ottawa can be found on Bell Satellite TV on Channel 229.

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    How can I get a copy of a news story I saw on CTV News?

    Individual local stories are available from CTV Ottawa on DVD format for a fee of $60 for businesses and individuals. The fee is $40 for non-profit organizations. This cost includes processing, dubbing, and the DVD. Requests must be made either by calling (613) 224-1313. Please give details describing the story you're looking for, and the date it aired. Should the information be incorrect, an additional research charge will be added to the cost of your dub. Cheques are payable to CTV Television Inc. and must be provided prior to receiving your copy. Our reception is open Monday through Friday, 9AM to 5PM at 87 George Street, Ottawa, Ontario.

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