Having trouble playing video?

The first thing you can do is check if you have ad-blocking on your computer or device’s browser. Most of our videos won’t play under those circumstance.

More help is available for our video services:

  1. For more information, visit the CTV News GO FAQ: ctvnews.ca/gohelp
  2. The CTV News GO help email is ctvnewsgo@bellmedia.ca
    • Please make sure to provide as much info about your video issue as possible: operating system, device, browser and versions. Check your firewall settings too.

    If you are looking for a particular story you saw on CTV News, try entering likely key words in our "Search" function in the upper right of the news home page: http://ottawa.ctvnews.ca

    Be sure to check the 'Video' tab in the search results page if you don’t see the story you seek.

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    Having trouble finding stories?

    If you are looking for a particular story you saw on CTV News, try entering likely key words in our "Search" function in the upper right of the news home page: http://ottawa.ctvnews.ca

    Be sure to check the 'Video' tab in the search results page if you don’t see the story you seek.

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    How do I submit a Weather Watcher drawing for my child?

    Drawings should either be:

    Emailed to: ottawaphotos@ctv.ca

    Mailed to or dropped off at the Station Reception:

    CTV Ottawa
    87 George St.
    Ottawa , Ontario
    K1N 9H7
    Attn: Weather Watcher

    The following information is recommended, printed clearly on the back of the drawing:

    1. Name of school
    2. Student name
    3. Age and Grade

    The size of drawing should be close to an : 8 ½" x 11" or 8 ½" X 14".

    The drawing preferably should be a weather/seasonal picture.

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    How can I enter a contest?

    Most contest details, including how to enter, can be found on our contests page.

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    If I win a prize from CTV Ottawa , how long do I have to pick it up at the station?

    Unless otherwise informed you have 30 days to claim your prize from the date that you won the prize. Please claim your prize in person at CTV Ottawa, 87 George Street between 9am – 6pm at our reception desk.

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    Can I get footage from an old CJOH-TV or CTV Ottawa program?

    Unfortunately we no longer have access to vintage CJOH TV or Carleton Production programs produced at the station. Therefore we are unable to fulfill any such requests

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    When will CTV Ottawa change to HD?

    CTV Ottawa is now available in HD. Click here to learn more.

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    Is CTV Ottawa available on Bell TV?

    Yes. CTV Ottawa can be found on Bell Satellite TV on Channel 229.

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    How can I get information regarding advertising on CTV Ottawa?

    CTV Ottawa provides some of the most effective and affordable advertising value. For more details or for a free consultation, please click here or contact our Retail Sales Manager at (613) 562-6671.

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    How can I get a copy of a news story I saw on CTV News?

    Individual local stories are available from CTV Ottawa on DVD format for a fee of $60 for businesses and individuals. The fee is $40 for non-profit organizations. This cost includes processing, dubbing, and the DVD. Requests must be made either by calling (613) 224-1313. Please give details describing the story you're looking for, and the date it aired. Should the information be incorrect, an additional research charge will be added to the cost of your dub. Cheques are payable to CTV Television Inc. and must be provided prior to receiving your copy. Our reception is open Monday through Friday, 9AM to 5PM at 87 George Street, Ottawa, Ontario.

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    How can I submit a Happiness File request?

    We regret to inform you that CTV Ottawa will longer be airing the Happiness File.

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