Ottawa man waiting nearly a year for car to be fixed at Acura dealership
An Ottawa man says he’s been waiting nearly a year for his car to be repaired after it was damaged during a storm in August.
- Sign up now for daily CTV News Ottawa newsletters
- The information you need to know, sent directly to you: Download the CTV News App
A parts shortage is causing the delay, but Joshua Kim says he’s running out of patience, having to rely on public transit for the past eight months.
"It went from a 20-minute drive to work, to over an hour and ten minutes, each way," said Kim.
His car has been stuck at Camco Acura, after flooding caused problems with the airbags on his 2016 Acura TLX.
"The insurance adjuster pretty much said that the water damage had caused the sensors to short circuit which caused the airbags to pop in," said Kim.
His insurance provider covered the cost of a rental car for the first couple of months, but that ran out in November. There is still no word on when his car will be fixed.
Acura Canada tells CTV News in a statement that wiring harnesses in general have been difficult to get.
"Mr. Kim most recently contacted Acura Canada Customer Relations on July 16, 2024 to inquire about the parts and make a request for a rental vehicle. We responded back to the customer yesterday to let him know his request was approved while we attempt to locate and supply the parts," Acura Canada said.
But Kim says he hasn’t heard anything since he reached out last week and as for the rental vehicle, he says his request was denied in October.
"What they told me was that I was not entitled to a rental vehicle," Kim said.
In an email, Acura told Kim the parts have been submitted to Honda Canada on critical backorder, but there is no estimated time of arrival.
Kim says he wants Acura to provide him with a rental vehicle while he waits for his car to be fixed, whenever that may be.
"They’ve had plenty of time to be able to fix it and it just seems like everything falls on me when I was the victim with the flooding and the parts delay," he said.
CTVNews.ca Top Stories
Trump suggests the U.S. should take back the Panama Canal. Could they do that?
Donald Trump suggested Sunday that his new administration could try to regain control of the Panama Canal that the United States 'foolishly' ceded to its Central American ally, contending that shippers are charged 'ridiculous' fees to pass through the vital transportation channel linking the Atlantic and Pacific Oceans.
Man handed 5th distracted driving charge for using cellphone on Hwy. 417 in Ottawa
An Ottawa driver was charged for using a cellphone behind the wheel on Sunday, the fifth time he has faced distracted driving charges.
Wrongfully convicted N.B. man has mixed feelings since exoneration
Robert Mailman, 76, was exonerated on Jan. 4 of a 1983 murder for which he and his friend Walter Gillespie served lengthy prison terms.
What's open and closed over the holidays in Canada
As Canadians take time off to celebrate the holidays, many federal offices, stores and businesses will be closed across the country on Christmas Day and New Year's Day.
opinion Christmas movies for people who don't like Christmas movies
The holidays can bring up a whole gamut of emotions, not just love and goodwill. So CTV film critic Richard Crouse offers up a list of Christmas movies for people who might not enjoy traditional Christmas movies.
Can the Governor General do what Pierre Poilievre is asking? This expert says no
A historically difficult week for Prime Minister Justin Trudeau and his Liberal government ended with a renewed push from Conservative Leader Pierre Poilievre to topple this government – this time in the form a letter to the Governor General.
More than 7,000 Jeep SUVs recalled in Canada over camera display concern
A software issue potentially affecting the rearview camera display in select Jeep Wagoneer and Grand Cherokee models has prompted a recall of more than 7,000 vehicles.
'I'm still thinking pinch me': lost puppy reunited with family after five years
After almost five years of searching and never giving up hope, the Tuffin family received the best Christmas gift they could have hoped for: being reunited with their long-lost puppy.
10 hospitalized after carbon monoxide poisoning in Ottawa's east end
The Ottawa Police Service says ten people were taken to hospital, with one of them in life-threatening condition, after being exposed to carbon monoxide in the neighbourhood of Vanier on Sunday morning.