Pediatric clinic will start charging for virtual visits in Ontario on Dec. 1
As hospitals in Ottawa and across Ontario deal with an overflow of patients, the Ontario government is cutting some of the fees it pays to doctors who provide online care.
The move is pushing one virtual pediatric clinic to begin charging a monthly subscription fee to those who use its service.
Two-year-old Henry was born with a connective tissue disorder, and has spent most of his life in and out of the hospital.
"He's medically complex and this has been the worst cold, flu and RSV season we have experienced," mother Allana Kayfetz says. "Henry was meant to have a routine catheterization of his heart and it's now been postponed four times because he keeps getting sick."
Kayfetz, along with Henry's father Matthew Kantor, need him to stay healthy and to avoid unnecessary exposure to viruses. The family has turned to an online virtual pediatric clinic - KixCare.
"It's a platform that allows parents and caregivers like us to access, quite frankly physicians," says Kayfetz. "For example, we thought Henry had pink eye recently and we were able to get to that conclusion using a KixCare doctor."
The service provides 24 hours a day, seven days a week connections to healthcare professionals from around Ontario.
Throughout the pandemic, the province allowed doctors to charge the Ontario Health Insurance Plan the same fee for online visits as in person - about $80 per visit.
However, it was only a temporary. On Dec. 1, virtual care coverage will drop by 75 per cent.
"A temporary service that was put in place during COVID is now being a modified," Ontario Health Minister Sylvia Jones says. "The Ontario Medical Association and the Ministry of Health are very proud of the fact that we were able to work collaboratively to work out an agreement to make sure that, absolutely, family physicians have the ability to use virtual care when appropriate, but also to ensure that our family physicians are seeing patients in person."
KixCare plans to charge users a monthly subscription fee of $29 to make up for the cost. This access will be mainly for nurse practitioners.
For Kayfetz, she says that at a time when hospitals are overwhelmed with patients, waiting dozens of hours to see a doctor, this is not the right move.
"Everything about this feels really weird and backwards," she says. "What we really don't want is for the ones who are the most fragile, our kids who are medically fragile, to not have the surgeries moved, to not be able to see their primary care providers, and to not have a shortage of Tylenol, Advil, and access to medicine."
CTVNews.ca Top Stories
BREAKING | 8 injured after city bus crashes into daycare in Montreal suburb Laval, driver arrested
Eight people were seriously injured after a Laval city bus crashed into a daycare Wednesday morning, according to first responders. The driver of the bus has been arrested, according to Quebec Public Security Minister Francois Bonnardel.

A Conservative government would uphold federal-provincial health-care funding deals: Poilievre
Conservative Leader Pierre Poilievre says that if he becomes prime minister he would uphold the 10-year deals Prime Minister Justin Trudeau is looking to ink with provinces and territories that would inject $46.2 billion in new funding into Canada's strained health-care systems.
Hope fading as deaths in Turkiye, Syria quake pass 11,000
With the hope of finding survivors fading, stretched rescue teams in Turkiye and Syria searched Wednesday for signs of life in the rubble of thousands of buildings toppled by a catastrophic earthquake. The confirmed death toll from the world's deadliest quake in more than a decade passed 11,000.
How much Canadians have fallen behind amid high inflation and who's hurting the most
Inflation has eroded purchasing power for many Canadians, but the experience with rapidly rising prices has been far from uniform.
Awkward moment or conscious message? Political experts weigh in on Danielle Smith-Justin Trudeau handshake
An 'awkward' attempt at a handshake between Alberta Premier Danielle Smith and the prime minister Tuesday is another example of leaders from the western province hesitating before shaking Justin Trudeau's hand, say political experts.
opinion | Tom Mulcair: This is why the federal health-care proposal is so disappointing
Justin Trudeau has thrown in the towel in the fight to maintain the federal role as gatekeeper of a public, universal, accessible and fair health-care system in Canada, writes former NDP leader Tom Mulcair in an exclusive column for CTVNews.ca. 'That could have tragic consequences for folks on the lower rungs of the social and economic ladder.'
Beetles barking up the wrong tree: Canada's boreal forests dying
Fir trees are under attack in the British Columbia interior, where severe drought and heat are putting forests at risk due to bark beetles.
opinion | Before you do your taxes, take note of these tax credits and deductions you may not have known about
Many Canadians are experiencing strains caused by the increased cost of living and inflation. In his exclusive column for CTVNews.ca, contributor Christopher Liew shares some of the top credits and deductions that you may be able to claim on your income tax return to help you save money.
Data shows 6 provinces see increase in average wait times at walk-in clinics in 2022
According to newly released data, six provinces had increased wait times for walk-in clinics in 2022, with Canadians waiting an average of 37 minutes before seeing a physician.