Ottawa News | Local Breaking | CTV News Ottawa
CAA There for You Everyday
CAA is there for you, when you’re in need.
On top of the usual 24/7 roadside assistance, CAA NEO is now offering a new curbside delivery service to Members in self-isolation. This temporary service is available Monday to Friday to all CAA NEO Members who’s pick-up and delivery request is within a 10 kilometer radius.
Visit CAANEO.ca and request your delivery today!
Terms & Conditions for Delivery Service
• Service is not available from or to the province of Quebec.
• The drop off point must be within 10 kms of the pick-up point.
• This temporary service is only available to all CAA NEO Members in good standing (dues are paid in full).
• Please allow a minimum of 24 hours from the time your service request is placed until delivery occurs.
• The delivery service driver will not make any payments of any kind. All purchases must be paid for prior to delivery.
• This service is contact-less delivery. Curbside pickup is required.
• Delivery service is intended for essential goods only, for example, groceries, non-narcotic prepaid click-and-pay medications, etc.
• Delivery will not be provided for controlled substances, liquor, beer, fast food, or any items that require a purchaser’s signature.
• Driver will not complete any financial transactions or enter any business premises.
• Delivery is curbside only. If recipient is unavailable, items will be left at the door.
• The maximum value of the goods to be picked up and delivered is $250.00
• Delivery service may be booked by a CAA NEO Member for a friend or family member, provided all membership conditions are met.
• Each delivery is considered to be equal to one CAA NEO Emergency Roadside Assistance call, as provided by the Member’s specific level of CAA NEO Membership
• Members who have compromised immune systems or are over the age of 65+ will receive this service at no charge, so the call will not count towards a service call on their account.
• Delivery service is limited to Monday-Friday, 8:00 a.m. – 4:00 p.m.
• CAA NEO delivery service may be suspended at any time.
• CAA NEO reserves the right to refuse a delivery service request for any reason.
• Number of deliveries per day is limited. Thank you for your patience
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