Capital Hoedown organizers are giving an announcement on the troubled festival's future on Tuesday, promising a full refund if it's cancelled or significantly changed.

The City of Ottawa said Thursday that organizers of the country music show failed to pay for use of Walter Baker Park and other city services, meaning their permit was revoked.

While this essentially means the Aug. 10-12 festival is cancelled, organizers said they went to the city with what money they do have and asked them to reconsider on Friday.

It's immediately unclear how the city responded, but in a statement organizer Denis Benoit said they're optimistic the city will allow them to make the payment.

"We are working around the clock on resolving the issues that we've been faced with and on Tuesday morning we will announce the festival's future," said the president and CEO of Concerts International.

Benoit also said refunds will be available for ticketholders.

"If for any reason the festival is cancelled or incurs significant changes to the line-up, everyone will be entitled to a full refund of their purchase," he said in the statement.

 He did not say how those "significant" changes would be defined.

Ticketholders upset with acts pulling out

Those who already have tickets said they're not happy with the  lineup changes.

"I've bought a $180 three-day pass for myself and a group of about ten of my friends," said Katryna Johnson. "We also bought passes and we bought hotel rooms for the event."

Johnson said she's afraid she'll lose both her money and a chance to see her favourite acts.

"I went through the Facebook site and it used to be that you were able to write on the wall, and he removed (that) ability," she said.

Major acts Reba McEntire, Sheryl Crow, Ronnie Dunn, Brad Paisley, Terri Clark and The Band Perry have backed out, but Taylor Swift still lists an Aug. 11 Hoedown date on her website.

Some ticketholders said they're not interested in a changed, smaller event – if the acts they didn't pay to see aren't there, they want their money back.

"At this point I'd like my money back, I'm not really interested in a one-day event," said Shawn Hambley, who could lose $650 from VIP passes.

"I was pretty excited to go see Ronnie Dunn and Reba, I'm more into their style of music as opposed to the poppier style."

Leigh Golding took money out of her wedding fund to see two acts that won't be playing anymore.

"Four-hundred dollars out of our wedding to put towards these tickets because of the promise of Reba McEntire and Brad Paisley," she said. "Mostly those were the two headliners we were really excited to see."

The organizers have put on failed events before, in Cornwall in 2005 and Massena, N.Y. in 2007.

With a report from CTV Ottawa's Katie Griffin